Privacy Policy

The Privacy Policy were last updated on 15/07/2025

1. Introduction

Nexa Connect (Pty) Ltd (“Nexa Connect”, “we”, “our”, or “us”) is committed to protecting the privacy of our customers, website visitors, and service users. This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with our VoIP telecommunications services, hosted cloud solutions, or interact with our website at www.nexaconnect.co.za. By using our services or website, you agree to the practices described in this policy.

2. Information We Collect

We collect personal information that helps us provide and improve our services. This may include your name, contact details, identification or company registration number, billing and service addresses, and account information related to your use of our services. We also collect technical data such as call logs, IP addresses, device information, and voice recordings where applicable (e.g., voicemail). In addition, we gather billing details, payment confirmations, and authorization for debit orders when needed. When you browse our website, we may collect usage data through cookies and analytics tools to better understand your interaction with our content and improve performance.

3. How We Use Your Information

Your personal information is used to deliver and manage our VoIP and cloud-hosted services, including processing payments, allocating numbers, managing number porting, and handling customer support. It also enables us to communicate important service-related updates, comply with legal and regulatory obligations, prevent misuse of our network, and enhance user experience through analytics.

4. Lawful Basis For Processing

We process your personal data based on one or more legal grounds. These include your consent (for example, for marketing communications), the need to perform a contract with you, compliance with legal obligations, or our legitimate interest in maintaining a secure and efficient telecommunications service.

5. Sharing and Disclosure

We do not sell your personal data. However, we may share it with third parties involved in delivering our services, such as telecom providers for number porting, payment processors, IT infrastructure partners, or legal authorities when required by law. All such parties are bound by confidentiality and data protection agreements to ensure your information remains secure.

6. Data Security

We take data protection seriously and apply industry-standard security measures to safeguard your personal information. These include encrypted data storage and transmission, secure VoIP protocols, access controls, and regular audits to monitor compliance.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example, call logs and billing records are typically kept for five years, while service contracts are retained for the duration of your account plus any statutory period. Website analytics data may be retained for up to 24 months.

8. International Data Transfer

If your data is processed outside of South Africa, we ensure that adequate protections are in place, including standard contractual clauses or equivalent legal safeguards that comply with data protection regulations.

9. Your Rights

In accordance with the Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR), you have the right to access your personal data, correct any inaccuracies, request deletion of your information, restrict or object to processing, and withdraw consent at any time. You may also request the transfer of your data in a structured format. All such requests should be sent in writing to privacy@nexaconnect.co.za.

10. Cookies and Website Tracking

We use cookies and similar technologies to enhance the user experience on our website. You may disable cookies through your browser settings, though some features of the site may not function optimally. For more details, please refer to our [Cookie Policy].

11. Marketing Communications

We may occasionally send you information about products or services if you have consented to receive such messages. You may withdraw your consent or unsubscribe at any time using the links provided in our emails or by contacting us directly.

12. Children’s Privacy

Our services are intended for use by individuals over the age of 18. We do not knowingly collect or store data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Any updates will be posted on our website with a revised effective date. We encourage you to review the policy periodically.